Raise a support ticket
Stuck? Raise a ticket from inside BDigital and a member of the team will get back to you by email and in your tickets list.
- Open Tickets and select New Ticket.
- Enter a short Subject and explain the problem under How can we help?
Describe the issue, then use Submit Ticket to send it to support. - Select Submit Ticket. A team member will reply by email and in the tickets list.
- Use the Open and Closed tabs to follow the conversation.
What to include
The more we know, the faster we can fix it. Where you can, include:
- The device name and location, if it's a screen problem
- The design, playlist or schedule name involved
- What you expected to happen and what actually happened
- Any error text, and a screenshot if possible
Not a customer yet? Contact the BDigital team on the main website.