What if my device is offline?

A device shows as Disconnected when BDigital can't reach it. Nearly always, that's power or internet at the screen.

What to check

1. Power: is the device switched on and is the screen showing anything at all?
2. Internet: is the device connected to the network? If it uses Wi-Fi, check the router and that other devices in the same spot can get online.
3. Status: open Devices and use the Connected / Disconnected and Playing / Not playing filters to see how BDigital currently sees the screen.
4. Once it's back online, push the schedule again if content doesn't resume by itself.

If it stays disconnected, raise a ticket with the device name, its location and what the screen is showing.