Help Centre

Troubleshooting

Quick answers when something on screen or in the designer doesn't look right.

  1. 1
    Why can't I select a screen when pushing content?If a device doesn't appear in the screen selector on the BDigital Push to Devices page, it usually hasn't been paired yet. Here's how to fix it.
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  2. 2
    Why is the schedule selector empty?If there's nothing to choose under "What to send" on the BDigital Push to Devices page, make sure a schedule exists and contains playlist time slots.
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  3. 3
    What if my device is offline?Steps to take when a BDigital screen shows as Disconnected — check power and internet, review its status in Devices, and raise a ticket if it stays offline.
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  4. 4
    What does the email verification banner mean?The "Verify email" banner in BDigital means your account's email address hasn't been confirmed yet. Use the link to resend the verification email.
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  5. 5
    Designer troubleshootingFixes for common BDigital designer problems — missing Animate button, text that disappears, animations that keep repeating, Move doing nothing, cut-off text and objects you can't move.
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